support@econnectnetworks.com

DISCOUNT/REFUND POLICY

DISCOUNT/REFUND POLICY

eConnect Networks Pvt. Ltd. does not entertain refund of any amounts that may have been paid by the 'subscriber', for an Annual / Semi Annual / Quarterly / Monthly. Only in case of non-feasibility of a new connection, refund is made by eConnect Networks Pvt. Ltd. The time for a refund to be affected is 4-6 weeks.

eConnect Networks Pvt. Ltd. provides service discounts in line with TRAI policy on the same, on a case to case basis, as needed. In case of Billing disputes, eConnect Networks Pvt. Ltd. 'subscriber's are required to email their specific concerns to and the same will be addressed in 4-8 weeks, by way of a discount/ credit note passed in the account of the 'subscriber'.

SAYS ABOUT ECONNECT BROADBAND

  • In todays world everything is online and for that someone must have Internet. Their are lots of wifi providers in the market but not better than econnect broadband service. When it comes to Speed, Range, Network nothing can be better option than this..

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    Udai Vir

    Customer

  • Have been using e-Connect for more than an year now. E-connect is the best in our locality in terms of service. There is proper communication channel for any information relay regarding server issues, technical faults etc.. Queries are resolved on the same day. Although plans are bit costly but the service quality beats that..

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    Shantanu Sharma

    Customer

  • It is really a great achievement in the formation of your new entity as a pvt. ltd. company. It has been an excellent association with you and e-world , now "eConnectNetworks Pvt. Ltd." and I really appreciate your prompt and flawless service till date. Hope that you maintain this energetic service and work on continuous improvements and innovations and keep your organisation more competitive and always a step ahead of others. Wish you all the best for all your future ventures. .

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    Subhasis Samadder

    Customer

  • Most of my work needs an active uninterrupted high speed network connection. 2 years back when we came in DLF Ankur Vihar, we got frustrated because there was no good service provider and data cards were not working good either. International clients started complaining. Then luckily I got econnect broadband. Its not only the initial installation and the uninterrupted high speed network that I am happy about, its also the service provided by them when the wires are broken or some part of it needs replacement. They keep on upgrading their service as and when needed. The support is so good that I have got my issues resolved within an hour or two. Internet service provided by them is almost never down. If once in a month, I see the internet service is down, I call the support who always picks your call no matter how busy they are, and the answer from them that makes me happy is- "The service will be up in 15 mins", and then I find that the service is actually resumed within 15 mins. Overall, I am very happy with the internet service provided by econnect broadband, and on top of that I really appreciate the support team, who are very professional with a very good response time as well as resolution time. Thank you. Rajiv Senior Consultant Ernst & Young.

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    Rajiv Tiwary

    Customer

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